At Flower Delivery Upper Norwood, we are committed to delivering only the freshest, most beautiful flowers to every customer. As a trusted local florist serving the Upper Norwood community, we pride ourselves on our high standards and guarantee that every bouquet is arranged with care and delivered at peak freshness. Whether you are a household or a local business, you can trust us for quality and reliability with each order.
We take every precaution to ensure your flowers reach you in perfect condition. However, in the unlikely event that your bouquet arrives damaged or not as described, please let us know within 24 hours of delivery. We kindly ask that you provide a photograph of the damaged flowers, along with a description of the issue. This helps us investigate the matter quickly and take appropriate action to resolve the problem to your satisfaction.
Your satisfaction and the freshness of your flowers are our top priorities. We guarantee that all our flowers are delivered fresh and will remain vibrant and beautiful for a minimum of five days from delivery, provided basic care instructions are followed. If your flowers do not meet this standard, please contact us within this period so we can address your concerns. As a leading Upper Norwood florist, we stand firmly behind the quality of every delivery.
If you experience any issues with the freshness or condition of your flowers, we offer convenient and flexible options. Once we have assessed the problem, we may offer either a replacement arrangement or a full or partial refund, depending on the circumstances. Our team will work with you to determine the best and most appropriate resolution, ensuring your experience with Flower Delivery Upper Norwood is always positive. Please note that requests made outside the freshness guarantee window may not be eligible for full compensation.
If you are unhappy with your order for any reason, we encourage you to get in touch with our customer care team as soon as possible. Let us know the details of your complaint, including your order number, delivery details, and a description of the problem. We aim to acknowledge all complaints within one working day and to resolve issues promptly. Any feedback received is treated in confidence and used to continuously improve our service.
From families celebrating a special occasion to businesses seeking to brighten their space, we are proud to be Upper Norwood’s florist of choice. We strive to deliver not only exquisite fresh flowers but also the highest level of professional support and fairness with our returns, refunds, and complaints process. Your satisfaction is at the heart of everything we do. Thank you for choosing Flower Delivery Upper Norwood.
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