E-Commerce Terms & Conditions for Flower Delivery in Upper Norwood

Terms & Conditions for Online Flower Delivery Upper Norwood

These Terms & Conditions ("Terms") govern your use of the online flower delivery service provided to customers in Upper Norwood and the surrounding areas. By placing an order through our e-commerce platform, you agree to these Terms, which create a binding agreement between you and Flower Delivery Upper Norwood ("we", "us", "our"). We recommend that all customers carefully read these Terms before proceeding with any flower order on our site.

1. Application of Terms

These Terms apply to all flower delivery orders placed online by customers residing in, or requesting deliveries to, Upper Norwood and surrounding locations. They cover the order process, payments, cancellations and refunds, our liability, and relevant governing law. These Terms are subject to periodic changes; the applicable Terms to your order are those in effect at the time of placing your order.

2. Order Process

We strive to make placing your flower order online as simple and convenient as possible. The key steps in the order process are as follows:

• Product Selection: You can browse the current range of floral arrangements and select your desired products for delivery in Upper Norwood.
• Order Details: Please ensure that all delivery details — recipient name, complete address, chosen delivery date, and any special instructions — are entered accurately at checkout.
• Order Confirmation: Once you submit your chosen bouquet and complete the checkout process, you will receive an order confirmation on screen and, where appropriate, by electronic notification.
• Acceptance: All orders are subject to acceptance and availability of flowers. Upon acceptance, we will prepare your floral arrangement and schedule delivery as requested. If for any reason we are unable to fulfill your order, we will inform you as soon as possible and provide a full refund for any payment received.

Important: Please double-check the recipient’s details and delivery instructions. We are not responsible for issues resulting from incorrect or incomplete information provided by you at checkout.

3. Delivery

We offer flower delivery services throughout Upper Norwood and surrounding areas. Delivery is typically available six days a week, excluding major holidays or days when severe weather prevents safe delivery. Specific delivery areas, times, and cut-off dates are noted on our website or during the checkout process.

While we always strive to deliver flowers on your requested date and within stated time windows, circumstances beyond our control (such as extreme weather or traffic disruptions) may occasionally cause delays. In such cases, we will notify you as soon as possible. Deliveries are made to the address specified by you; we are not liable for any loss or delay if you provide incorrect address details. If the recipient is not at the delivery address, flowers may be left with a neighbour or in a secure place, per your instructions or as our driver reasonably deems appropriate.

4. Floral Substitution Policy

All floral arrangements are subject to availability. On rare occasions, specific flowers or foliage may be unavailable on the day of your order (due to seasonal changes, supply issues, or factors beyond our control). Where substitutions are necessary, we guarantee that we will maintain the overall style, theme, and value of your chosen arrangement, using flowers of equal or greater quality wherever possible.

5. Pricing & Payments

All prices on the Flower Delivery Upper Norwood e-commerce platform are shown in Pounds Sterling (GBP) and include VAT where applicable. Delivery charges, if any, are stated clearly before you finalize your order at checkout.

We accept a range of secure online payment methods (e.g., major debit and credit cards, digital wallets where available). Payment is required in full at the time of order. Orders are not processed or dispatched until payment is received and cleared in full. All cardholders are subject to validation checks and authorization by the card issuer; if payment is not authorised, we cannot process your order, and we will not be liable for any delay or non-delivery as a result.

All transactions are subject to security checks aimed at preventing fraudulent activity. Your payment details are handled securely according to applicable laws and industry best practice. We do not store your full card details on our systems.

6. Cancellations & Amendments

We value customer satisfaction and understand that plans can change. If you need to cancel or amend your order for flower delivery in Upper Norwood, please take note of the following:

• Order Cancellation: You may cancel your order up to 24 hours before the scheduled delivery date for a full refund. Cancellations received less than 24 hours prior to the scheduled delivery date may not be eligible for a refund, as your order may have already been prepared or dispatched.
• Amendments: We will make every effort to accommodate changes to your order (such as delivery address, card message, or bouquet choice) if received at least 24 hours before the scheduled delivery. However, amendments cannot be guaranteed and are subject to operational capacity and the stage your order has reached in our process.
• How to Cancel or Amend: To cancel or amend your order, please use the contact form or features available on our website. Cancellations and amendments must be formally acknowledged by us in order to be effective.

In accordance with the Consumer Contracts Regulations 2013, fresh flowers and perishable goods are exempt from the statutory right to cancel within 14 days following delivery. Your statutory rights are not otherwise affected.

7. Returns & Refunds

We take the utmost care in delivering fresh, high-quality flower arrangements. If you are dissatisfied with the quality or condition of your flowers upon delivery, please contact us as soon as possible and no later than 24 hours after receipt, including a description and (where possible) a photo of the issue. Where a problem with your order is validated, we will offer an appropriate remedy, which may include a replacement, partial refund, or full refund, depending on the circumstances.

Please note that flowers are perishable and natural products, and variations in colour, size, or lifespan may occur. Proper care by the recipient is essential to maximise bouquet longevity. We cannot accept returns of perishable products after delivery unless there is genuine evidence of a quality issue on arrival.

8. Customer Obligations

By placing an order for flower delivery in Upper Norwood with us, you confirm and undertake that:

• All information supplied in connection with your order is accurate, complete, and up-to-date.
• You are aged 18 or over and have legal capacity to place an order.
• If you are ordering alcoholic gifts (when available), you and the recipient are both aged 18 or over.
• You will not use our service for unlawful, inappropriate, or fraudulent purposes.

9. Our Liability

We are committed to providing excellent flower delivery in Upper Norwood, but our liability is subject to the following limitations:

• We are not liable for any direct or indirect losses resulting from failure or delay in deliveries where this is due to circumstances outside our control (including, but not limited to, extreme weather, strikes, accidents, supply shortages, technical breakdowns, etc.).
• We do not accept liability for any loss or damage arising from incorrect or incomplete delivery information supplied by you or from recipients not being present to receive the order at the nominated address and time.
• We cannot be held responsible for allergic reactions or sensitivity to flowers or foliage supplied, as all products are natural goods and sensitisation may vary by individual. Customers are responsible for ensuring objectionable or hazardous plants are not sent to anyone with known sensitivities.
• Nothing in these Terms shall limit our liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded or limited under applicable law.

10. Intellectual Property

All content and images on our website, including product photos, text, and design, are the property of Flower Delivery Upper Norwood or its licensors, unless expressly stated otherwise. These materials may not be copied, reproduced, or used for any purpose without our prior written consent.

11. Privacy & Data Protection

We take customer privacy seriously. Any personal information provided by you will be processed in accordance with our Privacy Policy and relevant UK data protection laws. We use your information solely for the purposes of fulfilling your order and communicating updates as required. We do not sell or share your details with third parties for marketing unless you have provided explicit consent.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by English law. Any disputes arising from or related to your use of our online flower delivery services in Upper Norwood will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. General Provisions

If any provision of these Terms is found to be invalid or unenforceable, this will not affect the remaining provisions which shall remain in full force and effect. Our failure to enforce any provision of these Terms shall not be a waiver of that provision or the right to enforce it subsequently.

14. Applicability

These Terms & Conditions are applicable to all customers ordering flower delivery online for recipients in Upper Norwood and neighbouring areas, regardless of where the customer is based. By completing your order, you acknowledge and accept these Terms in their entirety.

Thank you for choosing Flower Delivery Upper Norwood. We are committed to providing you with quality service and beautiful flowers, delivered with care.